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This page contains and details the TERMS AND CONDITIONS for My Sweet Passion Cakes. Please read these terms & conditions carefully before ordering any cakes and/or booking any training from us. By paying your deposit, it will be deemed that the terms and conditions are understood and accepted as applying to your order and/or booking, and you agree to be bound by these terms and conditions.

All our customers are valued and our goal is to ensure you are satisfied, not only with cakes, products and training, but also with the way we treat you throughout the order or booking period, from start to finish.


IT WILL BE BUSINESS AS USUAL FOR US IN SPITE OF THE CORONAVIRUS (COVID-19) OUTBREAK. HOWEVER, WE WILL BE FOLLOWING VERY STRICT PROCEDURES IN TERMS OF SOCIAL DISTANCING AND INFECTION CONTROL AS INSTRUCTED BY THE AUTHORITIES. REST ASSURED, WE WILL CONTINUE TO MAINTAIN OUR USUAL HIGH SAFETY AND QUALITY STANDARDS IN OUR CAKE MAKING AND FOOD PREPARATION PROCESS. PLEASE DO NOT HESITATE TO CALL US TO DISCUSS YOUR SPECIFIC REQUIREMENTS AND WE WILL DO OUR BEST TO MEET THEM.



PAYMENT CONDITIONS (WITH EFFECT FROM 20 MARCH 2020 UNTIL FURTHER NOTICE)


PRICES

All prices are non-negotiable and priced according to your exact design and the size of your cake. 

Following your consultation/enquiry, your quote is valid for up to 1 month (for wedding cakes) or 14 Days (for celebration cakes). Paying your deposit will secure this price & the slot in the diary.

 

DEPOSITS

A non-refundable 100% deposit is required in order to secure the commission of your cake and chosen date with My Sweet Passion Cakes. This will be the total price of the cake & if applicable, the delivery price.


Bank transfer is preferred over cash at this point in time, following advice/guidance from the authorities concerning social distancing and infection control. Prior to handing over the cake to you, My Sweet Passion Cakes will agree with the you on procedures on how to deliver or collect or handle the cake safely and securely - all this will be done in accordance to social distancing and infection control requirements as instructed by the authorities.


If your deposit is not paid within 1 month (for wedding cakes) or 14 days (for celebration cakes) of quoting, we then reserve the right to cancel any previous arrangements. Customers who prefer to pay through PayPal will incur the surcharge fee.


PAYMENT

Payment should be made by bank transfer to B Khoo, Sort Code 52-41-00, Account no. 4747 3436 (NatWest). Please email us with confirmation of transfer in order to prompt acknowledgement of the payment. 

Final payment for your wedding cake is required no later than 7 days before the collection/ delivery. It is your responsibility to remember to send this payment, as a reminder invoice is not issued. 

Final payment for your celebration cake can be made on the day of collection (same day bank transfer or cash). 

Cheques cannot be used as payment method for the final payment.

If full payment is not received and cleared in our account before cake collection/delivery then the order will not be released.


CANCELLATION

If for any reason you decide to cancel your order or if for any reason you cannot collect your order, then we reserve the right to retain your non-refundable 100% deposit.

We retain the right to cancel the booking in the event of ill health to the cake maker, during which we will refund any money taken in full.



TRAINING COURSE/CLASS

Payments for training courses/classes: If you had paid for a training course or class (either partially or in full) with My Sweet Passion Cakes and if you cannot attend the training and have to cancel it, no refunds will be issued by My Sweet Passion Cakes.

For cancellations due to events outside of our control such as disease or government actions, payments paid (either partially or in full) will not be refunded. Rescheduling to alternative training dates may be possible and is subject to further discussion and agreement.

 

We retain the right to cancel the training in event of ill health to the trainer, during which we will refund any money taken in full.



DESIGN CONDITIONS


ALTERATION & CHANGES

It is your responsibility to read & check the quote thoroughly; any amendments to design should be made in writing. 

If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn us when you pay your deposit if you are undecided on the design. 

We reserve the right to change the design at any point if circumstances beyond our control, may compromise the quality of the finished cake, e.g. melting due to weather. 

Each cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur from the design requested / picture supplied.


CHOCOLATE

We recommend extreme caution if you are considering a cake decorated with chocolate for a summer wedding (May-September). We cannot accept responsibility for any melting of the cake once it has left our possession, as we have no control over the environment / venue temperature. We can however advise you of designs that are less susceptible to melting and do everything within our control to reduce the impact on the cake.


FLOWERS

If your cake requires fresh flowers, then these are not included in the price. We can work with your florist but expect you to make all the necessary arrangements with the florists. Please note My Sweet Passion Cakes are not responsible for any problems with your fresh flowers. 

We cannot take responsibility for any damage rendered to the cake caused by a floral arrangement that was implemented by your florist. 

If fresh flowers are used, the cake will be set-up as late as feasibly possible to ensure their freshness throughout the day, but depending on the varieties used & the weather conditions at the time, it may be necessary to cut the cake relatively early on in the proceedings to ensure their freshness for the photography.

 



ALLERGIES & SPECIAL DIETARY REQUIREMENTS


SPECIAL DIETS

Please discuss with us if you or any of your guests have special dietary requirements. Cakes can be made gluten-free/egg-free and alcohol-free.

Please be aware that although ingredients such as nuts can be removed from the cakes, they are still used in our kitchen so we cannot guarantee that any of our cakes are completely free of them.


NON-EDIBLE ITEMS

Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, Swarovski crystals, flower picks & flower tape etc. 

Some flowers (e.g. Ivy) are poisonous and not suitable for use on food products, you should notify your flower supplier of your intention to use the flowers on food to ensure that non-poisonous flowers are used.




DELIVERY CONDITIONS


Delivery charges are calculated on a mileage and time basis. Alternatively, cakes can be collected from our premises. 

If you choose delivery, it is our intention that your cake will be delivered in perfect condition prior to the start of your event. However we ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. In some circumstances, we may recommend the cake be delivered 1 day in advance. It is your responsibility to ensure you inform us of your correct ceremony and event time plus the postcode of the venue. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price. 

We cannot be held liable for any damage that is rendered to the cake at the venue once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the cake before we leave. 

If you chose to collect the cake, we will not be held liable for any damage to the cake once it has left our premises. Tiered cakes are most at risk during transport; we highly recommend you check your wedding insurance covers cake damage. To ensure your cake is as fresh as possible, we recommend it be collected the day before the wedding. 

Late requests for delivery (after securing the booking based on collection) will be accommodated where possible, but cannot be guaranteed, as earlier delivery commitments must take priority.


Prior to handing over the cake to you, My Sweet Passion Cakes will agree with the you on procedures on how to deliver or collect or handle the cake safely and securely - all this will be done in accordance to social distancing and infection control requirements as instructed by the authorities.



CAKE SETUP


It is the clients responsibility to ensure arrangements are made for the cake table, linen, cake stand & knife, which should all be set- up prior to our arrival. If any delay is incurred due to these not being set-up, we reserve the right to charge for any delay incurred (labour/time costs at £20 per hour). Alternatively please arrange for the cake to be left with the event manager to assemble/move into position as appropriate. Please take extra care to ensure a stable cake table is available if you are having a marquee wedding, as surrounding floorboards can easily rock the cake once stood on. 

 


STORAGE & CONSUMPTION


DAMAGE 

Please remember that cake decorations are very delicate items, and we cannot accept responsibility for damage that is done to the cake after it has left our possession. 

If any damage is rendered to the cake after it has left our possession, then you can advise us and request a repair, which will be cost accordingly, including transport costs if appropriate. 


PORTION GUIDE 

Our portion guides are intended as a guide only. This will vary dependent upon how the chef cuts the cake. 


BEST BEFORE DATE / STORAGE CONDITIONS 

Your cake is baked to ensure it is fresh for the date of your event, we cannot guarantee its quality if it’s consumed more than 48 hours after the event. Our cakes are made entirely of natural ingredients, so we’d like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Freezing the cake however, preserves the taste of the sponge and icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting. 

Food hygiene recommendations recommend that food should only be frozen for a maximum of 3 months 

If you plan to keep any of the cakes tiers, please advise us what cake boxes you would like to be left on site (so that you can safely transport them the following day). Otherwise we shall remove all cake boxes from the venue to ensure we leave it as tidy as possible. 

Sugar paste cakes should not be refrigerated, as it will cause condensation to form on the surface of the icing. Refrigeration also accelerates the staling of the flour in the cake.


HIRE OF CAKE STANDS / ACCESSORIES

If you would like to hire a cake stand or decorations, then a cash deposit is required prior to release. 

Deposit amounts vary dependent upon the value of the item being hired. 

Please make arrangements to ensure items hired are safely returned to us within 7 days of the cake release.

Once we receive the hired item back we will release the deposit held subject to no breakages. 


 


COMPLAINTS


If you have concerns about your cake, please notify us upon collection/delivery of the cake so that we have the opportunity to rectify it in time for your event. All other concerns should be made in writing, and evidence of the fault should be included. No refunds are given due to change of mind. 

In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price. We ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. Refunds are at the discretion of My Sweet Passion Cakes.


We pride ourselves on our personal yet professional service. Thank you for your custom.

TERMS AND CONDITIONS

Copyright © 2021, My Sweet Passion Cakes by Beata Khoo

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Quote: “Be kind, be fair, be honest, be true, and all of these things will come back to you”

FAQs

Contact: Beata Khoo

Tel. 07403 454513

Terms & Conditions

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